The Engineer is responsible for the first line of the IT services desk for office support which includes troubleshooting, application system configuration, email management, desktop installation, printer maintenance etc.

Take first line of IT services desk for office supporting, include troubleshooting, application system configuration, email management, desktop installation, printer maintenance etc.

Supervise and manage IT Systems operations (i.e., infrastructure, data storage, network, endpoints);

Formulate change requests for IT systems (including hardware and software) based on understanding, analysing and forecasting of needs and demands from the business.

Document operations and management procedures, conduct regular reviews and in turn make necessary changes so as to ensure thorough implementation of IT policies.

Perform security delegation for authorised users on applications and endpoints.

Formulate IT disaster recovery plans and arran...

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