Are you an IT Enthusiast wanting to kick start your career? Then this could be the role for you Baltic Apprenticeships are delighted to be working in partnership with SupportPlan. Have you heard of Apple Macs? They live and breathe Apple Macs and solve any Mac technology problems. Based on Crampton Street, London they are are one of the top support providers in and around London and their reputation for excellence has been earned by working with some of the best-known name in business; including the Conran Design Group, Selfirdges, Met Police, ASOS and amongst many others Roles and Responsibilities Typical roles and responsibilities include (but are not limited to): First line Support Dealing with tickets that come in via phone and email Using live chat and mobile phones Set up everyone in the office to access servers Set users up to access VPN Use a wide range of tools for testing and troubleshooting and analysing problems Produce monthly reports from CRM Troubleshooting and analysing...

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