Remote Working, travel to client sites

Kinects client is looking to recruit a client facing Technical Support Manager to have overall responsibility for effective service delivery customers, playing a key role in shaping and delivering ongoing systems, process and enhancements.

The role will encompass various services and a good understanding of these key areas is required: applications, physical and virtual server infrastructure, Cloud environments, server environments and configurations, storage and back-up solutions and database implementations.

Experience:

* Experience working in a similar role as a Customer Support / Service Delivery Manager for at least 3 years

* Demonstrable experience of applying ITIL or similar processes in a work environment

* Experience of ITSM toolsets

* Experience of working with Oracle, other major software vendors and cloud/managed service providers

* Demonstrable understanding of applications, phys...

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